Relax Gaming Portfolio and Mechanics
Relax Gaming is an independent game studio; we integrate their entire catalogue into sultan168. The range includes video slots with configurable pay lines, cluster-pay mechanics, and progressive bonus features—titles such as Sweet Bonanza, Gates of Olympus, and Fortune Tiger are staples across our platform. Beyond slots, Relax Gaming produces instant mini-games and tournament-eligible titles that feed into our daily leaderboards.
Each game carries a published RTP (return to player) range; we display these in-client so you understand the house edge before opening a session. Bonus features—free spins, multiplier rounds, buy-a-bonus mechanics—are triggered by in-game symbols or purchased directly on most titles. Our sultan168 dashboard logs all Relax Gaming play; wagers count toward promotion milestones regardless of win or loss.
We staff live support to answer technical questions about game mechanics, connection issues, or bonus activation delays. If you experience a failed spin or a frozen interface during Relax Gaming play, our team can investigate logs and credit your account if a platform error occurred. Support is available via live chat and email; response times vary by queue but we prioritize account-balance disputes.
Payment methods accepted for Relax Gaming deposits include DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and all major Indonesian bank transfers (mobile banking, local payment, online payment, e-wallet). Deposit minimums vary by method; your sultan168 account displays the threshold at checkout. Relax Gaming balances sit in your unified wallet, so you can move funds between Relax Gaming and our live-dealer tables or sportsbook without friction.
Welcome Offer and Bonus Mechanics
Our welcome offer for new members applies across all game categories, including Relax Gaming. We credit a bonus amount to your account upon your first deposit meeting the minimum threshold. The bonus carries a rollover requirement—you must wager the bonus plus deposit a set number of times before withdrawal. Relax Gaming contributes at non-specific info to this rollover; other game categories may contribute at reduced percentages depending on the promotion terms.
Bonuses are subject to terms; read the promotion details before depositing to confirm game weightings and time limits.
You claim the welcome bonus through your sultan168 account settings under the "Promotions" tab. After depositing, a prompt appears inviting you to activate the bonus. Once activated, the bonus funds appear in your balance and begin accruing wager progress. If you decline, your deposit remains playable but the bonus credit is forfeited. Most players find it advantageous to accept the bonus; ensure you understand the rollover before committing.
Weekly Cashback Structure
We run a weekly cashback programme that runs Monday to Sunday. Each week, we tally your net loss across all games—Relax Gaming, live dealers, and sportsbook combined. If your net outcome is negative (you lost more than you won), you qualify for a cashback credit. We calculate cashback percentages by tier; higher tiers earn higher percentages. Cashback is credited to your account the following Monday morning.
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Monday calculation beginsWeek start
Your play across all sultan168 games is recorded from 00:00 Monday UTC+7.
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Net loss assessmentSunday midnight
We sum all wagers minus all winnings for the week; negative balance triggers cashback eligibility.
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Cashback creditedMonday morning
We apply your tier percentage to the net loss and deposit the cashback into your account by 10:00 UTC+7.
Cashback is non-withdrawable until you meet a modest rollover (typically 1x the cashback amount). This ensures you re-engage with the platform; once the rollover is satisfied, your cashback converts to standard balance and you may withdraw or play further.
Tier Progression and Loyalty Perks
We track your monthly cumulative wagers on sultan168 across all game types. Each month, your total wagers push you toward a tier upgrade. Our tiers are Bronze (entry), Silver, Gold, Platinum, and Diamond. Each tier unlocks improved cashback percentages, faster payout processing windows, and invitation to exclusive events during Liga 1, Piala AFF, and Idul Fitri promotions.
- Tier Wager Thresholds
- Each tier requires cumulative monthly wagers; advancing one tier may take weeks or months depending on your play frequency. We reset tiers monthly; you retain your title for the entire calendar month, then reset to a starting tier on the 1st of the next month.
- Cashback Percentage Bonus
- Bronze receives baseline cashback (e.g. non-specific info); each tier upgrade increases the percentage (Silver non-specific info, Gold non-specific info, Platinum non-specific info, Diamond non-specific info). These apply to your weekly cashback calculation.
- Exclusive Perks
- Platinum and Diamond members receive priority support response, free tournament entry vouchers during Nyepi and Imlek events, and personal account manager contact for high-volume players.
You monitor your tier status and monthly wager progress on your sultan168 dashboard under "My Account" → "Loyalty Status". We display your current tier, wagers toward the next tier, and your recent cashback history. Tier progression is automatic; no action is required beyond playing games.
Referral Programme and Event Calendar
We incentivize word-of-mouth through our referral scheme. When you invite a friend to join sultan168, you both receive a one-time bonus credit after your friend completes their first deposit. Your unique referral code is displayed in your account under "Invite Friends"; share it via social media, email, or messaging apps. There is no limit to the number of referrals you can make, and bonuses stack across multiple successful referrals.
Our seasonal promotion calendar aligns with Indonesian holidays and major sporting calendars. Around Idul Fitri and Idul Adha, we run themed leaderboards offering prize pools to top scorers. Imlek and Nyepi mobile bankingng special bonus boosts on Relax Gaming titles. During Liga 1 and Piala AFF football seasons, we tie live-sport betting bonuses to sportsbook activity. Promotions are announced 2–3 weeks in advance; we send in-app notifications and email alerts so you never miss a campaign start date or claim deadline.
Member satisfaction
Based on survey of sultan168 players over the past 12 months.
Playing Relax Gaming Across Devices
We optimize Relax Gaming for desktop browsers (Chrome, Firefox, Safari, Edge) and mobile web. Our sultan168 app—available for iOS and Android—bundles Relax Gaming alongside all other game categories. Mobile play synchronizes instantly with your web sessions; your balance updates in real time regardless of device.
Relax Gaming titles run on standard webGL; most devices from the past five years support full performance. If you experience lag or crashes, clear your browser cache, restart the app, and verify your internet connection. Our support team can troubleshoot specific device issues; provide your device model and operating system when you contact us via chat or email in Bandung, Jakarta, Surabaya, Medan, or Semarang time zones.